Frequently Asked Questions
📦 When will my order arrive?
Orders are prepared within 1–2 business days. Delivery within Poland usually takes 2–5 business days after dispatch. You will receive tracking information once your order ships.
🚚 Where do you deliver?
We currently ship exclusively within Poland.
🔍 How can I track my shipment?
Once dispatched, you will receive an email with a tracking link to follow your delivery in real time.
💳 Which payment methods do you accept?
We accept secure payment methods available at checkout, including major debit and credit cards and supported online payment systems.
🔁 Can I return boxer products?
Yes, provided they are unused, unworn, and in original packaging with hygiene seals intact. Please contact us before sending any item back.
❗ What if I receive a damaged or incorrect item?
Contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or refund promptly.
📏 How do I choose the right size?
Each product page includes a size guide to help you select the correct fit. If you need assistance, feel free to contact us before placing your order.
💬 Need more help?
Email: info@danskerates.com
Phone: +48 783 462 282
Business hours: Monday to Friday, 9:00 AM – 5:00 PM
We appreciate your trust and are committed to providing a smooth and comfortable shopping experience.